Frequently Asked Questions

We are a cashless climbing gym. This helps with security and ease of transactions. We accept Debit, Credit and ACH.

We're located at 161 Cheshire Ln Suite 500, Plymouth, MN. We're just north of the 494/394 Interchange, making us very accessible to the entire Twin Cities market.

Big Island Bouldering is a bouldering only gym. This style of climbing involves climbing at lower heights over protective padding, without any ropes our harnesses. We will have ~7,000 SQFT of bouldering walls with heights ranging from 8ft to 16ft. You will need to earn your “bouldering certification” by going through Big Island Bouldering's bouldering orientation before climbing in this area.

We are open 7 days a week. The hours of operation are: M - F: 6a - 9p Sa & Su: 7a - 9p

In addition to bouldering, Big Island Bouldering will offer various services and programs, including: Four expansive bouldering areas spanning a variety of difficulty, ranging from VB-V10+​. A dedicated climbing space and party room for kids. Youth bouldering and programming to include*: Parents night out After school clubs Weekend clubs Holiday camps Summer camps Birthday parties And much more… Fitness area including: racks, free weights, benches & various cardio equipment. 2 adjustable climbing walls Lounge area Pro Shop Co-working space (additional fee) Corporate team building events Climber coaching & development Bouldering competitions Shower & changing facilities When you purchase a membership or day pass, you gain access to all the benefits of a traditional health club and the thrill of bouldering. *Additional fees apply.

On your first visit, you’ll be introduced to our facility with an orientation by a friendly Big Island Bouldering team member. They will help you get the correct size for climbing shoes and set you up with a chalk bag (if you don’t have your own). You will need to watch our orientation video on your phone or tablet, if you need a viewing device, and you will need to complete the waiver. Our team member will then orient you to our facility, showing you where the fitness equipment is and the locations of our various boulders. You will need to demonstrate that you know how to fall off a boulder in the proper manner. Please wear clothing that is comfortable, athletic, and does not restrict movement. Make sure to remove any rings, necklaces or other jewelry that could get caught on the bouldering wall, while climbing.

Yes! We offer what we call a HERO discount to military, first responders and teachers. We will just ask to see an ID at the front desk when you check in. This discount applies to non co-working memberships, punch passes, and day passes.

We love our dogs as much as you do, but unfortunately, we cannot invite them into our gym due to facility rules.

Cancellations made 14 days or more before an event, camp, or class can be given full credit or refund of the registration fee. Any refund to your credit card will incur a 7% processing fee. 100% refund can be offered as a credit to your account. Cancellations made within 8-13 days before an event can be given account credit only. No refunds, make ups, or credits for cancellations made 7 days or less before an event/class. No refunds, make-ups, or credit for missed classes or events. Single missed classes in a session cannot be made up or refunded. For extenuating circumstances, please contact our front desk or inquire at info@bigislandbouldering.com.

You can absolutely bring in a group of kids to climb. If they are under the age of 14 they must be actively supervised and accompanied by an adult, with a ratio of at least 1 adult to 2 children. If there are any concerns or questions regarding this policy please email us at info@bigislandbouldering.com.

There will be scheduled times when we will have staff in the kids bouldering area (summer camps, after school programs, parents night out, birthday parties, etc.). If the area is not staffed, then youth younger than 14, will need to be actively supervised by an adult.

No! Bouldering is great for all ages and we welcome everyone to our gym. Youth younger than 14, will need to be actively supervised by an adult.

Yes we do! We believe climbing is for everyone, regardless of your ability to pay. You can learn more about our Sliding Scale Membership (SSM) at www.bigislandbouldering.com/ssm

Yes we do! We offer a discounted 3 month summer membership for students. Visit our pricing & membership page to learn more.

The co-working membership comes in two flavors. 1) Co-working lounge space. 2) Private reserved office space. Both include the following features: Unlimited Climbing: Climb to your heart's content on our brand new bouldering walls and islands. Fitness Equipment: Enjoy the use of our state-of-the-art fitness equipment. Train to improve fitness and climbing strength. Exclusive Soft Opening Entry: Boulder before anyone else does! Join us and other founding members for our exclusive soft opening. Shower Facility Access: After a hard workout, freshen up in our shower facility. Priority Access: Secure your spot in summer camps, social events, bouldering league, and more before non-members! Member Exclusive Events: Participate in special events crafted just for our members. Network, learn, and climb with fellow climbers. Pro Shop Discounts: Take advantage of special discounts at our pro shop. Gear up with top-of-the-line equipment at reduced prices. Guest Passes*: Share the adventure with friends and family with 12 complimentary guest passes per year. Free Shoe & Chalk Bag Rental**: Forget your shoes or chalk bag? No problem! You can use our gear for no charge. Community: Be a part of our strong community of people connecting, growing, and having fun together! Working Space: Workspace access, kitchenette, various amenities (drinks, snacks, coffee, etc.). ​ *Terms & conditions apply.

Yes, monthly & annual members are allowed to bring an unlimited number of free first time guests to the gym! There is a limit of 5 first time guests per visit.