Question 1

What is the child supervision policy?

Accepted Answer

For the well-being of the children and to keep our gym enjoyable for everyone, families and solo climbers alike, we ask that:
Children under 14 must be actively supervised by an adult at all times
Active supervision requires at least 1 adult for every 2 children
Adults should stay engaged and nearby, especially in climbing areas

We love seeing kids discover climbing, and we appreciate your help in creating a respectful, shared space for all.

Question 2

What amenities do you offer?

Accepted Answer

In addition to our expansive bouldering terrain, we offer two adjustable training boards (Kilter & Tension 2), a fitness area with weights and cardio equipment, and a dedicated youth climbing zone.
You’ll also find showers, a changing room, and a retail shop stocked with climbing essentials, apparel, and snacks. Lockers are available - they are complimentary to use for the day with your own lock or available for weekly or monthly rental with a small fee, just ask at the front desk.

Question 3

Do I need to make a reservation?

Accepted Answer

No reservation needed! We offer open climbing during all gym hours, so feel free to drop in whenever works for you. We recommend checking our event schedule before your visit.

Question 4

Are there age restrictions?

Accepted Answer

Bouldering is awesome for all ages and we love seeing little ones get their first taste of climbing! We welcome climbers of any age, and we even offer rental shoes that fit most 2–3 year olds. Kids under 14 must be actively supervised by an adult (see our Child Supervision Policy FAQ) to support well-being and a great experience for everyone.

Question 5

What should I wear?

Accepted Answer

Wear comfortable clothes that let you move freely such as athletic wear or anything you’d feel good stretching in. All climbers must wear climbing shoes. If you're renting a pair, we recommend bringing socks, but they may be worn without socks.

Question 6

Do I have to pay to watch?

Accepted Answer

Nope, spectators are welcome at no charge! However, for safety and liability reasons, everyone entering the gym must sign a waiver, even if you’re not climbing or using equipment.

Question 7

What types of climbing do you offer?

Accepted Answer

Big Island Bouldering is a bouldering-only gym. Bouldering is a style of climbing done at lower heights over thick padding, no ropes or harnesses required. It’s accessible, social, and great for all experience levels.

We offer 7,000 sq ft of bouldering walls, ranging from 8 to 16 feet high. Routes span beginner to expert, with fresh challenges for every climber. Whether you're brand new or chasing your next project, we've got something for you.

Question 8

What is your cancellation policy for events and classes?

Accepted Answer

Events, Camps & One-Time Classes:
14+ days before: Full refund (minus 7% processing fee) or 100% account credit
8–13 days before: Account credit only
7 days or less: No refunds, credits, or make-ups
Missed classes/events: No refunds or make-ups for individual missed sessions

Monthly Youth Programs (Club & Team):
Cancel before the 1st of the month to avoid charges for the upcoming month

Additional questions? For extenuating circumstances, reach out to our front desk or email info@bigislandbouldering.com

Question 9

Do you offer military, teacher or EMS discounts?

Accepted Answer

Yes, we do! We’re proud to offer a HERO discount to military members, first responders, and teachers. Just show a valid ID at the front desk when you check in. The discount applies to gym day passes, punch passes, and memberships. Co-working day passes & memberships are not included. Thank you for all that you do!

Question 10

Do you sell gift cards?

Accepted Answer

Absolutely! We offer gift cards both online and in‑store. You may send a digital card straight to someone’s inbox or stop by Big Island for a physical card. Online cards come in $50 increments, and in‑store you can choose any amount you like. Purchase online here.

Question 11

Do you offer a referral program?

Accepted Answer

Yes! We offer a referral program for our amazing members that rewards both you and your friends. Both of you can earn $20 each for a referred monthly membership or $100 each for an annual membership. Just have your friend sign up in person using the email tied to your BIB membership. Once your friend completes payment for their second month, the credit will be added to both of your accounts. Learn more here.

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