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Terms & Conditions

Last updated: January 5, 2026

Welcome to Big Island Bouldering! By purchasing one of our memberships, passes, programs or promotions, you agree to the following terms and conditions. 

1. Membership Terms & Conditions

1.1 Membership Types

  • Monthly recurring memberships – individual or shared 

  • Annual recurring memberships – individual or shared

  • Seasonal memberships - time bound per particular offering

  • Co-working memberships - access to co-working lounge, bouldering, and fitness areas

  • Fitness-only memberships - no access to bouldering areas

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1.2 Billing & Payments

  • Monthly memberships are billed automatically on the same date each month.

  • Members are responsible for ensuring payment methods remain valid.

  • Failed payments must be resolved within 7 days to avoid suspension.

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1.3 Freezes & Cancellations

  • Membership freezes or cancellations may be requested in writing via email at least 5 days before the next billing date.

  • Monthly memberships may be frozen at any time for $5/month per climber. Freezing allows you to restart without an initiation fee.

  • Annual memberships may only be frozen due to medical reasons.

  • Cancellations take effect at the end of the current billing cycle; partial refunds are not provided.

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1.4 Member Responsibilities

  • Members must follow all gym rules and policies.

  • Memberships are non-transferable.

  • Big Island Bouldering reserves the right to modify membership pricing with advance notice.

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1.5 Initiation Fee & Auto-Renewal

  • A one-time initiation fee of $55 is applied at checkout.

  • Memberships auto-renew monthly or annually depending on type.​

2. Discounts & Accessibility

We’re proud to offer discounts for the following groups. Inquire at the front desk or email info@bigislandbouldering.com. Discounts may not be stacked. One per transaction.

  • Sliding scale memberships are available for those with financial challenges.

  • HERO discounts with valid service or teacher ID.

  • Family memberships are available for households of 3 or more.

  • Children 2 and under climb for free with a paying customer. A signed waiver is still required for the child.

3. Promotional Terms & Conditions

3.1 General Promotional Policies

  • Promotions cannot be combined with other discounts unless explicitly stated.

  • Promotions have no cash value.

  • Big Island Bouldering may modify or end promotions at any time.

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3.2 Promotion Eligibility

  • Some promotions may be limited to new members, current members, or specific membership types. A climber may be considered a “new member” if they have not held any type of Big Island membership in the past six months. See Section 1.1 Membership Types.

  • Proof of eligibility (e.g., student ID) may be required.

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3.3 Free Climbing or Free Passes

  • Standard check-in procedures including check-in, waiver, orientation are required.

  • Free passes do not include rental shoes unless otherwise stated.

  • Free climbing does not include classes unless explicitly stated.

4. Program, Class & Event Policies

4.1 Registration

  • Registration is required for all classes, youth programs, and select special events.

  • Some programs have limited capacity and may fill quickly, on a first-come first-served, basis.

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4.2 Youth Programs

  • Parents/guardians must ensure participants meet age requirements.

  • Behavior that disrupts the safety or experience of the group may result in removal without refund.

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4.3 Refunds & Credits

  • Refund eligibility varies by program and will be stated at registration.

  • Missed classes are not eligible for refunds unless otherwise specified.

  • Big Island Bouldering reserves the right to cancel or reschedule programs; in such cases, participants will receive a credit or refund.

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4.4 Cancellation Policy

Events, Camps & One-Time Classes:

  • 14+ days before: Full refund (minus 7% processing fee) or 100% account credit

  • 8–13 days before: Account credit only

  • 24 hours–7 days before: We will credit your account with one free day pass

  • Missed classes/events or less than 24 hours notice: No refunds, credits, or make-ups. 

Monthly Youth Programs (Club & Team):

  • Cancel before the 1st of the month to avoid charges for the upcoming month

5. Specific Promotions: Terms & Conditions

Rewards may be provided as account credit, discounts, or other benefits. All promotional sales are final. No refunds or transfers.  Promotions may not be stacked. This includes the member referral program.

 

Read on for terms and conditions of all recent promotions.

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5.1 New Years - January 2026

Offers available December 27, 2025 - January 10, 2026. All sales final. No refunds or transfers.

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5.1.1. 7-Day Trial Offer

  • New visitors may purchase a 7-day trial for $26, which includes rental shoes and one free Intro to Bouldering class.

  • Trial must be purchased in person at Big Island Bouldering.

  • To reserve a spot in the free class, participants must visit the gym or email info@bigislandbouldering.com. Classes are offered most Thursdays and are limited to 6 participants. Offer subject to class availability.

  • Limit one trial per climber. Offer valid for new customers only (no prior visits or memberships).

  • Trial period begins upon purchase and includes unlimited climbing and fitness access for 7 consecutive days.

  • The 7-day trial offer is not considered a membership and is not subject to member-exclusive benefits unless explicitly stated, such as free rental shoes.

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5.1.2. Climbing Coaching Discount

  • Receive 26% off one course by using promo code SEND26 at checkout. Courses available include Bouldering 101, Bouldering 201, Bouldering 202, or Bouldering 203.

  • Offer valid for one climbing course per climber.

  • Discount excludes private coaching, youth club, team programs, and homeschool programs.

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5.1.3. Membership Discount

  • New members may receive 26% off their first month of membership plus a waived $55 initiation fee by using promo code SEND26 at checkout.

  • Offer applies to individual and family monthly memberships only.

  • Excludes co-working memberships and youth club/team programs.

  • Eligible participants must not have had an active membership in the past 6 months, including a seasonal membership (Summer or Winter Student membership).

  • Members must keep a valid credit card on file and commit to a minimum 6-month active membership, from the date of purchase. Memberships will be auto-billed for a minimum of 6-months.

  • Member referral program may not be utilized with this offer. 

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5.1.4. Resolution Giveaway

  • Climbers may participate in the Resolution Giveaway by posting their climbing resolution on Instagram and tagging @bigislandbouldering.

  • One winner will be selected and announced on January 11th via direct message on Instagram.

  • Prize includes one Olive the Chalk Dog Limited Time Only T-shirt. No cash value. Non-transferable. In the event that the required size is sold out, winner may choose one apparel item of equal or lesser value.

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