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Terms & Conditions

Last updated: May 18, 2026

Welcome to Big Island Bouldering! By purchasing one of our memberships, passes, programs or promotions, you agree to the following terms and conditions. 

1. Membership Terms & Conditions

1.1 Membership Types

  • Monthly recurring memberships – individual or shared 

  • Annual recurring memberships – individual or shared

  • Seasonal memberships - time bound per particular offering

  • Co-working memberships - access to co-working lounge, bouldering, and fitness areas

  • Fitness-only memberships - no access to bouldering areas

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1.2 Billing & Payments

  • Monthly memberships are billed automatically on the same date each month.

  • Members are responsible for ensuring payment methods remain valid.

  • Failed payments must be resolved within 7 days to avoid suspension.

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1.3 Freezes & Cancellations

  • Membership freezes or cancellations may be requested in writing via email at least 5 days before the next billing date.

  • Monthly memberships may be frozen at any time for $5/month per climber. Freezing allows you to restart without an initiation fee.

  • Annual memberships may only be frozen due to medical reasons.

  • Cancellations take effect at the end of the current billing cycle; partial refunds are not provided.

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1.4 Member Responsibilities

  • Members must follow all gym rules and policies.

  • Memberships are non-transferable.

  • Big Island Bouldering reserves the right to modify membership pricing with advance notice.

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1.5 Initiation Fee & Auto-Renewal

  • A one-time initiation fee of $55 is applied at checkout.

  • Memberships auto-renew monthly or annually depending on type.​

2. Discounts & Accessibility

We’re proud to offer discounts for the following groups. Inquire at the front desk or email info@bigislandbouldering.com. Discounts may not be stacked. One per transaction.

  • Sliding scale memberships are available for those with financial challenges.

  • HERO discounts with valid service or teacher ID.

  • Family memberships are available for households of 3 or more.

  • Children 2 and under climb for free with a paying customer. A signed waiver is still required for the child.

3. Promotional Terms & Conditions

3.1 General Promotional Policies

  • Promotions cannot be combined with other discounts unless explicitly stated.

  • Promotions have no cash value.

  • Big Island Bouldering may modify or end promotions at any time.

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3.2 Promotion Eligibility

  • Some promotions may be limited to new members, current members, or specific membership types. A climber may be considered a “new member” if they have not held any type of Big Island membership in the past six months. See Section 1.1 Membership Types.

  • Proof of eligibility (e.g., student ID) may be required.

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3.3 Free Climbing or Free Passes

  • Standard check-in procedures including check-in, waiver, orientation are required.

  • Free passes do not include rental shoes unless otherwise stated.

  • Free climbing does not include classes unless explicitly stated.

4. Program, Class & Event Policies

4.1 Registration

  • Registration is required for all classes, youth programs, and select special events.

  • Some programs have limited capacity and may fill quickly, on a first-come first-served, basis.

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4.2 Youth Programs

  • Parents/guardians must ensure participants meet age requirements.

  • Behavior that disrupts the safety or experience of the group may result in removal without refund.

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4.3 Refunds & Credits

  • Refund eligibility varies by program and will be stated at registration.

  • Missed classes are not eligible for refunds unless otherwise specified, but a free day pass will be added to the customer's account.

  • Big Island Bouldering reserves the right to cancel or reschedule programs; in such cases, participants will receive a credit or refund.

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4.4 Cancellation Policy

Events, Camps & One-Time Classes:

  • 14+ days before: Full refund (minus 7% processing fee) or 100% account credit

  • 8–13 days before: Account credit only

  • 24 hours–7 days before: We will credit your account with one free day pass

  • Missed classes/events or less than 24 hours notice: No refunds, credits, or make-ups. 

Monthly Youth Programs (Club & Team):

  • Cancel before the 1st of the month to avoid charges for the upcoming month

5. Specific Promotions: Terms & Conditions

Rewards may be provided as account credit, discounts, or other benefits. All promotional sales are final. No refunds or transfers.  Promotions may not be stacked. This includes the member referral program.

 

Read on for terms and conditions of all recent promotions.

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5.1. College Student Summer 2026 Membership

All sales final. No refunds or transfers. Seasonal membership.

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  • ​Eligibility:

    • Must not have had an active monthly or annual membership in calendar year 2026.

    • Must purchase at the Big Island front desk and show a valid current college student ID.

    • Offer expires on July 4, 2026.

  • Rate: $199 for 3 months​

  • Terms:

    • Seasonal membership begins on purchase date; expires 3 months after purchase. For example, a pass purchased on June 23rd will expire on September 22nd.

    • Full payment due at time of initiation. No initiation fee.​

    • Includes 1 free guest pass to be used any time during 3 months of the active membership. Member must be present.

    • Not considered a regular membership and does NOT INCLUDE following membership benefits:

      • Gear shop discounts

      • Program discounts

      • Member-exclusive events

      • Free rental shoes​

    • Option exists to convert to standard offering recurring monthly or annual membership with $0 initiation fee at the end of league. Must activate and pay for new membership within 30 days of expiration.

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